SHIPPING POLICY

NouveauRiche Home Shipping Policy

Worldwide Shipping (with some exceptions)

We're thrilled to offer international shipping to over 200 countries! However, there are a few locations we cannot ship to. We'll contact you if your country falls under this category.

Order Processing

Please allow approximately 24-48 hours for order processing before shipment.

Delivery Timeframes

Estimated Shipping Times (excluding processing time):

  • United States & UK: 2-4 weeks
  • Canada, Europe: 2-4 weeks
  • Australia, New Zealand: 2-4 weeks
  • Central & South America: 2-4 weeks
  • Asia: 3-4 weeks
  • Africa: 3-4 weeks

Important Notes:

  • These are estimates and may vary depending on your location and peak periods (especially during holidays).
  • This timeframe excludes any customs clearance delays.
  • We offer FREE shipping via EMS from Asian warehouses and USPS from US warehouses.

Tracking Information

You'll receive a shipping confirmation email with a tracking number once your order ships.

  • In some cases with free shipping, tracking may not be available.

Missing or Lost Packages

NouveauRiche Home is not liable for incorrect addresses provided during checkout. Please double-check your billing and shipping information before placing your order. However, if we make an error, we'll take full responsibility for reshipping your order at no additional cost.

Multiple Packages

Due to logistics and warehouse locations, items from the same purchase may be shipped separately. Don't worry if you receive some items before others – they're still on their way!

Cancellations & Returns

Unfortunately, order changes cannot be made once your order is placed. You have a 15-minute window to cancel your order by emailing [email address removed]. After 15 minutes, please refer to our Returns Policy.

Damaged Items

We prioritize customer satisfaction. If you receive a broken item due to delivery, please contact us for a full refund.

For further inquiries, please don't hesitate to contact us.

FAQs

  • How are shipping costs calculated? Shipping costs depend on the shipping method (air, sea, or land) and product weight/volume. Contact us for details.
  • What is Buyer Protection? Buyer Protection guarantees a secure shopping experience. You're protected if: * The item doesn't arrive within the promised timeframe. * The item you receive doesn't match the description. * A guaranteed genuine item turns out to be fake.